Customer Exp. Associate

Our client, a retail leader in the industry of technology, is looking for a Customer Success Specialist. The successful candidate will have to be a customer centric profile and ensure that the customer receives a smooth and consistent customer experience across all touchpoints and at all stages of the buyer journey.

Job Responsibilities

  • Identify and assess customers’ needs to achieve satisfaction and provide outstanding customer service

  • Successfully handle customer inquiries via phone, live chat, and email

  • Contact customers to provide accurate and valid feedback on the progress of their inquiries

  • Perform outbound call to measure customers’ satisfaction

  • Keep records of customer interactions and process customer accounts

  • Responsible for updating “customer satisfaction records” in the company system

  • Responsible for promoting the company loyalty scheme through marketing initiatives

Job Requirements

  • Customer support experience will be preferred

  • Customer orientation and ability to adapt/respond to different types of characters

  • Ability to multi-task, prioritize, and manage time effectively

  • Problem solving skills

  • Excellent Computer skills.

  • Fluency in English language

To apply for this job email your details to

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Job Location