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On behalf of our client, one of the leading companies in the field of Telecommunication, we are seeking a Customer Advisor for B2B support, with expertise in providing assistance for commercial and technical issues.
If you love technology and enjoy working in a fast paced and modern environment #applynow, #apply2day!
Responsibilities:
- Providing technical assistance via phone, email, or live chat
- Reporting request and procedures within CRM program
- Testing for proper connectivity function
- Offering first Level assistance and problem solving
- Tracking systems issues to resolution within agreed timeframes
- Ask customers targeted questions to quickly understand the problem
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Requirements:
- Graduand or Graduate of IEK, College, TEI or AEI
- Experience in any customer service-related position will be considered an asset
- Good knowledge of English
- Familiar with technology
- Excellent communication skills
- Attention to detail
- Team player
Benefits:
- Performance-based bonus
- Paid training 3 to 4 weeks
- Hybrid working model
- Ability to work in rotating shifts
- Mobile contract in a preferential corporate program and device subsidy
- Special discounted prices in Fixed Telecommunication, Internet and TV service
- Competitive company benefits for all family members
- Emphasis on well-being.
- Modern workplace and youth environment