German Customer Service Advisor

  • Athens,Greece
  • Posted 12 months ago
  • For Applicants outside Greece relocation cost is covered!

If you are you fluent in German, passionate with customer support and willing to work in a modern multilingual environment, apply now! As a Customer Service Advisor, you will be responsible to act as the liaison between the company and the client in order to ensure excellent service standards and maintain high customer satisfaction.

a passionate and dynamic multilingual team in Athens, Greece.

Job Responsibilities:

  • Manage incoming calls mainly from German speaking customers
  • Assist customers’ inquiries via telephone, email and live chat
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and emails/calls handling quotas
  • Keep records of customer interactions, process customer accounts and file documents
  • Identify and assess customers’ needs to achieve satisfaction

Job Requirements:

  • Native or Proficient in German language (level C2)
  • Fluency in English language
  • Ability to demonstrate customer passion
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong interpersonal and communication skills
  • Highly motivated, target driven and results oriented
  • Previous experience in customer support or client service representative role, will be considered an asset

The company offers

  • Competitive remuneration package
  • Incentive bonus based on performance and extra productivity bonuses
  • Continuous trainings and opportunity to develop a career within a multinational environment
  • Multicultural environment in modern premises in Athens city center
  • For Applicants outside Greece relocation cost is covered!!

To apply for this job please visit apply2day.gr.

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