Are you fluent in German and passionate about working in a multilingual environment? Then you would be a perfect fit for this position!
Our client, a multinational BPO company, is looking for a Customer Advisor to join a modern and youth team.
Job Responsibilities:
- Managing of incoming calls
- Identify and access customers’ needs to achieve satisfaction
- Build relations of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the methods/tools
- Keep records of customer interaction, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
Job Requirements:
- Native or near to native German language (C2)
- Very good command of English language (B2 – C1)
- Good MS Office skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
Benefits:
- Competitive Remuneration package
- Indefinite Contract
- Extra bonus depending on the performance appraisal
- Private life & health insurance
- Ticket restaurant
- Relocation Cost (for candidates outside Greece)