German Customer Advisor

Are you fluent in German and passionate about working in a multilingual environment? Then you would be a perfect fit for this position!
Our client, a multinational BPO company, is looking for a Customer Advisor to join a modern and youth team.

Job Responsibilities:

• Managing of incoming calls
• Identify and access customers’ needs to achieve satisfaction
• Build relations of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the methods/tools
• Keep records of customer interaction, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies

Job Requirements:

• Native or near to native German language (C2)
• Very good command of English language (B2 – C1)
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

Benefits:

• Competitive Remuneration package
• Indefinite Contract
• Extra bonus depending on the performance appraisal
• Private life & health insurance
• Ticket restaurant
• Relocation Cost (for candidates outside Greece)