Polish Customer Advisor

Are you fluent in Polish and passionate about working in a multilingual environment? Then you would be a perfect fit for this position!
Our client, a multinational BPO company, is looking for a Customer Advisor to join a modern and youth team.

Job Responsibilities:

•  Managing of incoming calls
•  Identify and access customers’ needs to achieve satisfaction
•  Build relations of trust through open and interactive communication
•  Provide accurate, valid, and complete information by using the methods/tools
•  Keep records of customer interaction, process customer accounts and file documents
•  Follow communication procedures, guidelines, and policies

Job Requirements:

•  Native or near to native Polish language (C2)
•  Very good command of English language (B2 – C1)
•  Good MS Office skills
•  Strong phone contact handling skills and active listening
•  Excellent communication and presentation skills
•  Customer orientation and ability to adapt/respond to different types of characters
•  Ability to multi-task, prioritize, and manage time effectively

Benefits:

•  Competitive Remuneration package
•  Indefinite Contract
•  Extra bonus depending on the performance appraisal
•  Private life & health insurance
• Ticket restaurant
•  Relocation Cost (for candidates outside Greece)